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PRODID:-//ChamberMaster//Event Calendar 2.0//EN
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CALSCALE:GREGORIAN
BEGIN:VEVENT
DTSTART:20160916T180000Z
DTEND:20160916T200000Z
X-MICROSOFT-CDO-ALLDAYEVENT:FALSE
SUMMARY:Max Service Class 4
DESCRIPTION:Great customer care is the lifeline for any small business. Offer a top quality product or service without it and the ability to grow a loyal customer following quickly erodes by word of mouth. The service offered to your customer is more than a smile and a handshake. Even the best sales person can have a bad day. Great customer care includes a well-developed plan to deliver your product and service   one where the customer is provided with a seamless experience during the shopping and buying transaction process.\n\nLearn to develop valuable techniques in the Maximum Service Series that generate customer satisfaction and fosters repeat business. When you satisfy your customers\, they help grow your business and will recommend your product and service to others.\n\nThe outcomes of the program include:\n\n \n\n	The language of Customer Service\n	Diversity\, personality and situational customer contact\n	Dealing with disgruntled customers\n	Overcoming customer objections\n	Retail\, telephone\, online customer strategies\n	Customer friendly policies and procedures
X-ALT-DESC;FMTTYPE=text/html:<span style="font-size: 10pt\;"><span style="font-family: calibri\;">Great customer care is the lifeline for any small business. Offer a top quality product or service without it and the ability to grow a loyal customer following quickly erodes by word of mouth. The service offered to your customer is more than a smile and a handshake. Even the best sales person can have a bad day. Great customer care includes a well-developed plan to deliver your product and service &ndash\; one where the customer is provided with a seamless experience during the shopping and buying transaction process.</span></span><br />\n<span style="font-size: 10pt\;"><span style="font-family: calibri\;">Learn to develop valuable techniques in the Maximum Service Series that generate customer satisfaction and fosters repeat business. When you satisfy your customers\, they help grow your business and will recommend your product and service to others.</span></span><br />\n<strong><span style="font-size: 13.5pt\;"><span style="font-family: calibri\;">The outcomes of the program include:</span></span></strong><br />\n&nbsp\;\n<ul>\n	<li style="background: rgb(248\, 248\, 248)\; margin: 0in 0in 8pt\; line-height: 15pt\;"><span style="font-size: 10pt\;"><span style="font-family: calibri\;">The language of Customer Service</span></span></li>\n	<li style="background: rgb(248\, 248\, 248)\; margin: 0in 0in 8pt\; line-height: 15pt\;"><span style="font-size: 10pt\;"><span style="font-family: calibri\;">Diversity\, personality and situational customer contact</span></span></li>\n	<li style="background: rgb(248\, 248\, 248)\; margin: 0in 0in 8pt\; line-height: 15pt\;"><span style="font-size: 10pt\;"><span style="font-family: calibri\;">Dealing with disgruntled customers</span></span></li>\n	<li style="background: rgb(248\, 248\, 248)\; margin: 0in 0in 8pt\; line-height: 15pt\;"><span style="font-size: 10pt\;"><span style="font-family: calibri\;">Overcoming customer objections</span></span></li>\n	<li style="background: rgb(248\, 248\, 248)\; margin: 0in 0in 8pt\; line-height: 15pt\;"><span style="font-size: 10pt\;"><span style="font-family: calibri\;">Retail\, telephone\, online customer strategies</span></span></li>\n	<li style="background: rgb(248\, 248\, 248)\; line-height: 15pt\;"><span style="font-size: 10pt\;"><span style="font-family: calibri\;">Customer friendly policies and procedures</span></span></li>\n</ul>\n
LOCATION:Georgia United Credit Union Conference Room 1412 Chattanooga Avenue Dalton\, GA 30720
UID:e.763.2009
SEQUENCE:3
DTSTAMP:20260405T082933Z
URL:http://daltonchamber-dev.chambermaster.com/events/details/max-service-class-4-09-16-2016-2009
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